Human Resource Management in the Hotel Industry
Strategy, Innovation and Performance
Series: Routledge Research in Employment Relations; 2;
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Product details:
- Edition number 1
- Publisher Routledge
- Date of Publication 23 September 1999
- ISBN 9780415208093
- Binding Hardback
- No. of pages188 pages
- Size 216x138 mm
- Weight 317 g
- Language English
- Illustrations 18 Tables, black & white 0
Categories
Short description:
This book is essential reading for students and researchers with a specific interest in the hotel and catering industry, but will also be of interest to researchers with a wider interest in HRM issues.
MoreLong description:
Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry.
Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed.
'...this book is a signal contribution to our understanding of major hotel employment relations...In more ways than one, this book is a valuable, welcome addition to a more balanced literature.' - Journal of Industrial Relations September 2001
Table of Contents:
Chapter 1 Introduction and framework for analysis; Chapter 2 Is there a role for HRM in the hotel industry?; Chapter 3 New approaches toHRM in the hotel industry; Chapter 4 Influences on HRM in the hotelindustry; Chapter 5 HRM in practice in the hotelindustry; Chapter 6 HRM and performance in the hotel industry; Chapter 7 Conclusion; Bibliography; INDEX;
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