Quality and the Academic Library
Reviewing, Assessing and Enhancing Service Provision
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24 158 Ft
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Product details:
- Publisher Chandos Publishing
- Date of Publication 17 February 2016
- ISBN 9780128021057
- Binding Paperback
- No. of pages336 pages
- Size 228x152 mm
- Weight 380 g
- Language English 0
Categories
Long description:
Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement.
An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes.
All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future.
MoreTable of Contents:
- Chapter 1: Quality Management and Service Quality Overview
- Chapter 2: Quality, universities and their libraries
- Chapter 3: State of the Art: Interviews and survey
- Chapter 4: Reviews of the overall service
- Chapter 5: Reviews of individual services
- Chapter 6: Student support and feedback
- Chapter 7: Research support
- Chapter 8: Quality methods used by academic libraries: doing it ourselves
- Chapter 9: Reflections
