This is Service Design Doing - Stickdorn, Marc; Edgar Hormess, Markus; Lawrence, Adam; - Prospero Internet Bookshop
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This is Service Design Doing: Applying Service Design Thinking in the Real World
 
Product details:
ISBN13:9781491927182
ISBN10:1491927186
Binding:Paperback
No. of pages:500 pages
Size:230x188x19 mm
Weight:852 g
Language:English
1520
Category:

This is Service Design Doing

Applying Service Design Thinking in the Real World
 
Edition number: 1
Publisher: O'Reilly
Date of Publication:
Number of Volumes: Print PDF
 
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Publisher's listprice:
GBP 39.99
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20 448 HUF (19 475 HUF + 5% VAT)
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Estimated delivery time: In stock at the publisher, but not at Prospero's office. Delivery time approx. 3-5 weeks.
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Long description:

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You&&&8217;ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.

Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You&&&8217;ll be able to focus on your customers and iteratively improve their experience.

Move from theory to practice and build sustainable business success.