We can perform the claims for product repair and product replacement in accordance with the conditions of the publishers, taking into consideration the Hungarian laws and regulations, with special regard to the contracts concluded between absentee parties.
Smaller, aesthetic damages
We always look for delivery options ensuring safety for books and other items. Still, there are cases, when we receive slightly damaged books. In these cases, we can order a replacement on customer request. Delivery time might be slower than usual.
Shortages, major damages
In the case of such claims, we can order replacement book / loose-leaf on customer request without additional charge depending on the concerned publisher's policy.
Other data carriers
Replacements/claims will be handled in accordance with the publishers' terms and conditions. Most publishers replace these products if they cannot be properly used. In the latter case we provide replacement and the correction/amending programs.
Subscriptions, loose-leaf claims
In the case of certain subscriptions or loose-leaf claims the publisher may not post or may not post in full the renewals. Replacements/claims will be handled in accordance with the publishers' terms and conditions.
